We're always happy to answer your questions and help in any way we can. To make things as easy as possible for you, we've put together some questions that customers often ask us.
Please click here to see our list of stores nationwide.
All in stock items are held in our main Cork warehouse. On request, we can transfer smaller items to the Click and Collect store of your choice. Once your order arrives in store a member of the team will contact you to arrange collection. Please note that this can take up to 7 days. To find out more about our Click and Collect service click here.
Store opening hours vary for each store. The full list of stores and opening hours can be found here.
There are lots of ways you can get in touch with EZ Living Interiors. The quickest way to get in touch is by using our live chat feature. You can chat directly with one of our experienced sales executives by clicking on the Ask button on the bottom right of your screen. Otherwise you can contact us by phone on 028 9066 2265 or fill in our contact form here and one of our team will assist you with your enquiry.
At EZ Living Interiors we have a dedicated after sales customer service team who can provide everything from advice and help over the phone to organizing a visit from one of our expert service technicians. As a family-run business, we want to extend values of care and consideration to every one of our customers, so you can always expect a friendly voice when you call.
If you have an issue with your order you can report it to our customer care team here. Otherwise you can call us on 028 9066 2265 or drop us an email to get more information at info@ezlivinginteriors.com. We are happy to help in any way we can. Just so you know, lines are open Monday to Friday, 9am to 5pm.
Once you have placed your order, you will receive an automated order confirmation email detailing the products you have ordered and relevant lead times etc.
If the item you have ordered is in stock then a member of the team will send on a further email (usually within 24 hours), explaining the next steps. If you have opted for home delivery, a member of the team will usually contact you by telephone to arrange a suitable day.
If the item you have chosen is not in stock, you will receive a confirmation email from us to confirm the lead time. We will then notify you once your item(s) has arrived to arrange delivery or collection.
Please ensure there will be a person aged 18 or over to accept delivery. If we have attempted delivery and no one was available, any other attempt will be charged at our standard delivery rate.
We will endeavor to deliver to the room of your choice if there is adequate access and space. We encourage you to measure your doorways and room to make sure your furniture will fit. Unfortunately, we cannot deliver to the room of your choice if we feel it poses a health and safety risk.
We accept Visa, Mastercard, EZ Living Interiors gift vouchers and most other major credit/debit cards. We currently don’t accept payment online via cash or cheque. We also offer finance options via Creation and Klarna.
Yes, you can apply for interest free finance using Creation or Klarna. Simply add the products you would like to buy to your shopping cart, go to the checkout and select the relevant finance option. Please note Klarna is only available for orders up to £1000. Find out more about our finance options with Creation and Klarna.
Yes you can call our online sales team on 028 90662265 or get in contact with your nearest store here.Your security is important to us so payments for telephone orders are always taken via a secure payment link sent by text or by email.
You can place an order on out-of-stock items and we will deliver it to you when it is back in stock.
Yes, click and collect is available in some of our stores. You can select your preferred pick up location when you order online. Find out more here.
You will be asked to add your discount code at the checkout. Go to your basket and before you click ‘Place order’, enter the promo code in the space provided and click ‘apply’. This will deduct the discount amount from your order total.
Yes. Shortly after placing your order you’ll receive an order confirmation email containing the details of your order. Please check your junk folder if it is not in your regular inbox.
You can only make changes to your order up until you confirm your order in the checkout process.
If you need to make a change after this either call your nearest store or email info@ezlivinginteriors.com. Please note any changes made after your confirmed order may result in the order taking longer for delivery. For store information click here.
To view the terms and conditions please click here. It is your responsibility to make sure you have read and understood these conditions of sale before making your purchase.
Call our Customer Service team on 028 9066 2265 and they will advise. Click here for alternative ways to contact us.
Some items are too heavy and/or large for click & collect and pose a health and safety risk to customers and staff.
Call the store you are collecting from to extend the holding time for your order. Find contact information for stores here.
It is important to measure your space correctly. We recommend measuring your entrance, route and space that it will occupy before ordering.
We deliver nationwide. Delivery information can be found here
Items that are in stock are estimated to be delivered within 1 - 3 Weeks. If your item is not in stock, we will contact you to inform you when we will have it.
Once you have placed your order, you will receive a confirmation email. We will then process your order and contact you to update you on the status of your order or to arrange a convenient delivery date for you if the item(s) are in stock.
Please note: If you would like a longer delivery time, leave a note within the comments box when you reach the checkout.
We deliver to the Republic of Ireland and Northern Ireland. We do not currently deliver overseas.
If you are not there when our delivery drivers attempt to deliver an item, it will be brought back to our warehouse. We will contact you to arrange another delivery and another delivery fee will be required.
If you are not there when our couriers attempt to deliver an item it may be left in a safe location or it may be brought back to your closest sorting office. They will leave a note stating that delivery was attempted and where they have brought your item. Please note that items must be collected within 5 days of attempted delivery.
If some of your items are in stock and others aren't, we can arrange to deliver in-stock items first if requested. An additional shipping and handling charge will apply in this instance.
Items shipped by courier may be delivered separately as we cannot control what happens in their warehouse.
If you have a question or haven’t received everything, call us on 028 9066 2265.
If you notice as soon as it arrives, write this on the delivery note that you are asked to sign by our delivery partners. Then contact our online service team on 028 9066 2265 within 14 days of receipt of your order.
If you didn’t notice before the delivery team left your property, you should contact our sales team on 028 9066 2265.
If all items are in stock we will try to ship it all together. This is however not guaranteed.
If the delivery does not suit you it can be delayed for up to 4 weeks after your purchase. You must let us know as soon as possible and no later than 48 hours before your scheduled delivery, or another delivery fee will be charged as our trucks are already loaded by then.
If you have ordered a large item, contact our customer service team on 028 9066 2265. Please note that amending your address after we have arranged delivery may result in a change of delivery date and delivery fee.
If you ordered an item which is to be sent by courier, you need to contact us on 028 9066 2265 as soon as possible before we dispatch the item to them.
If you are ordering a smaller item, you may be given the option during the order process to click and collect. If you choose this option, you will be asked in which store you want to collect your item. After placing your order, you will receive a confirmation email with an approximate date as to when your item will be available in store. The store will contact you when your item is in store and ready for collection. It is not advised that you try to collect the item before the phone call as it is may not be ready.
Only certain smaller items are available for Click and Collect. If your item is available for Click and Collect you will be given options when putting through your order as to where it is available. This is subject to stock levels.
After you order you will receive a confirmation email which will state approximately when your item will be ready for collection in store. This normally takes 7-10 days although this can differ at certain times of the year. The store will contact you when your item is ready for collection.
You can choose to make the payments over 6 months, 9 months, 12 months, 18 months, 24 months or 36 months.
There is a minimum spend of £500 for repayments up to 12 months. There is a minimum spend of £999 required for repayments between 12-36 months. For more information clickhere.
If your order total is worth £4000, you may choose to pay a 20% deposit, so £800. If you choose to make the repayments over 36 months you will be paying £88.89 per month. The total repayments would add up to be no more than the original cost of £4000. For more information click here.
Yes we offer Finance. For more information click here.
We realise that people can change their minds or have a change of circumstance. You have a 14 day 'cooling off' period which starts the day after we receive your signed agreement. During this time you are free to cancel without penalty.
If for some reason you are not accepted we will let you know, and go through alternative payment methods with you.
It is our duty as responsible lenders that we make sure you are able to afford the repayments. We therefore ask that you are aged 18 or over; can pay the necessary deposit by debit or credit card; are in permanent full or part time employment; have lived in Ireland for at least 36 months and plan to stay; can make repayments by direct debit from your bank; your order will be delivered to your home address.
For more information click here.
If you’ve ordered online or by telephone, and are within 14 days of receiving delivery, simply click on the RETURN button on the Returns section of our website or click here. Once approved by Customer Care smaller items can be dropped off at one of our collection points. We do ask that whatever you return is in the same condition you received it. A full refund, including the original delivery charge paid, will then be issued via the original payment method. Please note that this can take up to 7 days to reach your account.
If you prefer, we can arrange to collect the items for you. A £39 collection fee will be chargeable for this service.
If you have any queries regarding Returns, please contact our Customer Services department on 028 90662265 or email customercare@ezlivinginteriors.com
Purchases completed in store have a different returns and cancellation procedure. Please check with your local store for more information.
No. Unfortunately we cannot accept returns via a postal service. You will need to log your return using our return procedure or by calling Customer Care on 028 90662265 to arrange an uplift.
Please let us know as soon as possible if you would like to cancel your order. Once your items have been shipped or delivered there will be charges for delivery and uplifts.
You can cancel your order by calling your nearest store. For store information click here
Any made-to-order cancellations will need to be made within 14 days from the date your order was placed, after which all made-to-order goods will be subject to a cancellation charge of 20% of the price of the goods. This will be deducted from any refund due to you.
Please inspect your order as soon as you receive it. If you notice something wrong with your order please let your delivery team know straight away. If you only notice something later on, you can contact your local store as soon as possible or email us here. For store information click here
If there is anything wrong please do not hesitate to contact your nearest store or email us here. For store information click here.
Cancellations for made-to-order items will need to be made within 14 days from the date your order was placed.
To receive a refund you must take care of the goods. If you fail to do so we reserve the right to refuse the refund or deduct a charge based on the condition of the goods. It is not possible to refund made-to-order items unless you cancel them in accordance with your rights or they are faulty/not as described. Your statutory rights are not affected.
Your refund will be processed as soon as possible and, in any event, within no more than 14 days of the day you have given us notice of cancellation or returned items.
Until the goods are returned to us, you are responsible for them including if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.
We will make a refund using the same method of payment originally used by you to pay for your purchase.
If goods are delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.
We do not accept Kukoon returns at our stores or distribution centres. To ensure the most convenient experience for you, please follow the Kukoon returns procedure via their portal.
Kukoon’s expert Customer Care team will be in touch with you to confirm the steps to follow.
We offer delivery within 48 hours on all Kukoon orders. If you would like to cancel your order, please notify our team within 24 hours to allow sufficient time to process your request. Failing o do so will result in a collection fee as we cannot cancel your delivery whilst in transit.
Kukoon’s dedicated Customer Care team will be happy to assist you in any instances of damaged or faulty items. Please click here for further information.
Please click here to find out more about the Kukoon returns process. Please note that Kukoon orders cannot be returned to EZ Living Interiors stores or distribution centres, this is to ensure a smooth process for you.
We offer delivery within 48 hours on all Kukoon orders. If you would like to cancel your order, please notify our team within 24 hours to allow sufficient time to process your request. Failing o do so will result in a collection fee as we cannot cancel your delivery whilst in transit.
Yes. We recommend calling ahead to check availability of specific items. We don’t stock all furniture in each store. Find your nearest store here.
We do not send out fabric samples but you can visit your local store and view our fabric samples there. Find your nearest store here.
All our furniture goods are sent via home delivery or via a third-party provider depending on what part of the country you are in. You will be given an approximate time frame for dispatch upon placing your order. All your goods need to be available before delivery takes place. When they are ready, we will call you directly to arrange delivery.
We delivery Monday – Saturday. The availability of our delivery slots varies depending on your location. Deliveries cannot be brought forward from the 1st date offered, but can be extended for up to 4 weeks if needed.
Home accessory and smaller items are delivered using the postal service.
Some items require light assembly such as applying the legs.
We currently don’t sell replacement cushions or covers.
As we use many different materials and finishes, there are different ways of caring for each product. To keep furniture looking its best and to ensure maximum longevity, follow the care instructions provided with each individual item. We also recommend you purchase a Guardsman care package. More information on this can be found here.
Delivery times vary from item to item; estimated delivery times are noted on each product page for convenience.
Occasionally we experience delays with deliveries. In the event of a delay, Customer Services will ring you as soon as possible with an updated delivery date.
We would love to! We have a team of dedicated interior designers on hand to help you get the look you're after. Our interiors designers are seasoned in taking a person’s ideas from the initial concept stage and turning it into a reality. You can book your appointment online and we can send one of our experts to your house or plan an in store consultation for a single room or an entire house.
Click here for more information.
Our interior designers are trained to help you complete a look for a room or house. With everything from sourcing product to suggesting color schemes and fabrics, your interior designer is on hand to help out and ensure you’re totally happy with your new look. Click here for more details.
Our Interior Design Service is only £49! Click here for more information.
You can book your consultation online here.
The Guardsman furniture protection plan is 5 years peace of mind from accidental staining such as drinks, food & accidental damages such a rips tears burns & pet scratches for your brand new furniture. For more information, click here.
Yes, we offer a 5 year protection plan for all our furniture including sofas, dining & cabinet to beds. Guardsman is the industry leading experts in furniture care & repair.
You can purchase Guardsman in-store with our sales teams or avail of it on our website with your furniture. If you forgot to add Guardsman to your order you can call us before delivery and we can add it for you. Guardsman must be bought from the retailer as they don't sell directly to consumer if they partner with said retailer.
Prices vary depending on the furniture. You can find the pricing for the Furniture Protection/Service Plan on the product's webpage or by asking in the live chat here.
You have up until your delivery date to add Guardsman to your order. Once your items are delivered you cannot avail of the plan coverage as registration must be before goods are delivered.
The plan covers accidental staining & accidental damage for 5 years, there is also an optional recliner cover top up to extend your warranty by an additional 4 years for £50.
Please find a video clip explaining how it works here.
When you have an accident, you simply make a claim by calling the Guardsman UK call centre on the number provided on your protection plan certificate, or by going to the Guardsman website and making a claim here.
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